UNIPOS Order

Section 01

Overview and signing in

UNIPOS Order runs in two modes: cafe/restaurant (tables, waiters, halls) and store (barcode scanning, quick items, refunds). The mode comes from the company settings, which is why the set of buttons on the till differs between venues.

• “Sign in” — log in with the login and password of a staff member created in Unipos Admin.
• “Demo mode” — an offline mode with a fictional menu and tables: handy for training staff and showing the app off without a server connection.
• The exclamation-mark button — send an error report to support.
• The printer button — test printing before signing in.
• The gear — connection and hardware settings.

Section 02

The main till screen

After signing in the working screen opens: the action panel on the left, the menu in the centre, the current order on the right. The header shows the venue name and branch, today's date and the shift timer, plus a search box for the menu.

• The category tabs under the header switch menu sections; their order is set in Unipos Admin.
• A dish card adds the item to the current order in one tap.
• Search in the header matches by name — useful when the menu is long.
• The order panel on the right shows the lines, quantities, discounts and the total.
• The left panel holds the quick actions: new order, comment, discount, guests, delivery, current orders, public orders.

Section 03

Creating and completing an order

Every order has a type: “Dine-in” (in the hall, tied to a table), “Takeaway” or “Delivery”. The type is switched with the buttons at the top of the order panel and shapes the steps that follow.

1. 01Press “+” on the left panel, or simply pick a dish — a new order with its own number is created.
2. 02Choose the order type: “Dine-in”, “Takeaway” or “Delivery”.
3. 03For “Dine-in”, press “Select table” and pick the hall and the table.
4. 04Add lines by tapping the menu cards; quantities are changed in the order panel.
5. 05If needed, add a comment, a discount and the guest count using the left-panel buttons.
6. 06Press “Save” — the order goes to the server and to the departments' kitchen printers.
7. 07When the guest is ready to settle, press “Pay”.

Section 04

Payment and the receipt

The payment window opens with the “Pay” button. There you pick the client, the payment method and the print options, and the order is then closed.

• “Select client” ties the receipt to a guest: a client is mandatory for credit and for the loyalty program.
• The “+” next to the client field opens the client creation form: first name, last name, e-mail, phone, passport.
• “Order details” expands the total and the discount, and lets the discount be edited.
• “Print OFD” submits the fiscal receipt; “Print receipt” prints an ordinary sales receipt.
• Payment can be split: enter the amount received by one method and close the remainder with another.

If the venue has the loyalty program enabled, selecting a client in the payment window also reveals their points balance and the option to redeem points against the order.

• The cashier enters how many points to redeem; the approximate discount is shown alongside.
• The final discount is computed by the CRM server — the guest gets exactly the discount the system confirmed, not one calculated on the till.
• Limits apply: a minimum number of points per redemption and a maximum available for the particular order.
• If CRM is unreachable, point redemption is blocked entirely — the order can still be paid the usual way.

Section 05

Tables, bookings and delivery

In cafe mode the till works with the hall layout, bookings and delivery orders.

• “Booking” in the main menu — create a table booking with a date, time and guest count.
• “View bookings” — the list of active bookings: table, guest count, number of lines, total and the time the booking starts.
• The truck icon on the left panel — “Delivery orders”: the queue of orders waiting for couriers.
• The till icon — “Current orders”: every open order of the shift with its number, waiter, total and time.
• “Public orders” — orders placed by guests through the QR menu; they are accepted or rejected at the till.
• Waiter calls — a separate queue of “call the waiter” and “bring the bill” requests sent by guests from the QR menu. These are not orders: you do not accept them, you handle them and close them.
• “Order from branch” — placing an order against another branch of the chain (an inter-branch order).

Section 06

Till and shift

The cash operations live in the main menu, opened with the ☰ button in the top-left corner.

Section 07

Hardware and printing

The till drives the printers and guest-facing screens directly over the local network.

• Each department in Unipos Admin is assigned its own printer — tickets print automatically when the order is saved.
• “Print error list” shows failed jobs: they can be retried once the printer problem is sorted out.
• A TV screen connects at an address of the form ws://IP:9999 — the button next to the field copies it.
• The “Check and install” button on a TV card updates the screen app.

Section 08

Roles and operating modes

In store mode the working screen is built around the scanner rather than the hall layout.

• A line is added by scanning a barcode; goods without one are found through search.
• “Quick items” are tiles for frequently sold lines (weighed goods, or unpackaged single items, for example) and are configured in Unipos Admin.
• Weighed goods take their quantity from the connected scales.
• A refund is issued against a previously closed order: the cashier opens it, marks the lines being returned and enters a quantity for each — the whole receipt or just part of it can be refunded.